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Add-ons And Extensions

Awesome Support Standard Bundle

Awesome Support Standard Bundle

11 months ago Comments Off on Awesome Support Standard Bundle

The Standard Bundle of add-ons is perfect for a smaller business or a start up business and includes the most popular add-ons for a single discounted price - you save 30% over purchasing individual add-ons. You save even more if you purchase one of the multi-site options. If you only…

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  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Purchase
Awesome Support Professional Bundle

Awesome Support Professional Bundle

11 months ago Comments Off on Awesome Support Professional Bundle

The Professional Bundle of add-ons is perfect for: Growing businesses Businesses with multiple agents Operations with a higher volume of tickets per day Businesses that uses WooCommerce, Envato or Easy Digital Downloads The bundle includes the most popular add-ons as well as the add-ons that are the greatest contributor to agent…

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  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Purchase
Awesome Support Enterprise Bundle

Awesome Support Enterprise Bundle

11 months ago Comments Off on Awesome Support Enterprise Bundle

The Enterprise Bundle of add-ons is designed for larger businesses such as: Businesses with multiple departments Businesses with multiple agents Businesses with multiple support channels Businesses that uses WooCommerce, Envato or Easy Digital Downloads Businesses that have unique or non-standard workflows Businesses with a vested interest in higher than average security The bundle…

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  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Purchase
Awesome Support Agency Bundle

Awesome Support Agency Bundle

11 months ago Comments Off on Awesome Support Agency Bundle

The Agency Bundle is our most comprehensive bundle and includes a key benefit not available in other bundles:  It automatically includes all FUTURE add-ons from our general category.  This means that forth-coming add-ons such as Advanced Reporting and Productivity are all included in this bundle. This bundle is well suited for:…

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  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Purchase
Gravity Forms

Gravity Forms

11 months ago Comments Off on Gravity Forms

The Gravity Forms add-on for Awesome Support allows you to create just about any version of a new ticket screen or reply screen that you can imagine.  You can then submit all or a portion of the data back to a new or existing Awesome Support ticket! The best way…

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  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Purchase
Report Widgets

Report Widgets

1 year ago Comments Off on Report Widgets

Successful businesses run on data.  So how would you like to see an immediate data snapshot of your support operations as soon as you log into your WordPress administration area?  With this add-on you can get that snapshot!  Take a look at the wealth of data you can access when…

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  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Purchase
Business Rules Engine (With Zapier Integration) – Early Release

Business Rules Engine (With Zapier Integration) – Early Release

3 years ago Comments Off on Business Rules Engine (With Zapier Integration) – Early Release

Powerful rules based ticket-handling is the domain of this add-on to the Awesome Support WordPress Helpdesk Plugin.  It follows a TRIGGER->CONDITIONS->ACTIONS paradigm.  Set your rule triggers, select the conditions that must be met in order to trigger an action and then select the actions that will be performed. Examples Of…

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  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Purchase
Custom Status And Labels

Custom Status And Labels

1 year ago Comment!

Need more than the three default statuses?   Maybe you need to tag and label certain tickets for "Development" or  move them to certain support levels such as "Level 1" and "Level 2".  With the Custom Status addon you can create the perfect set of ticket labels for your organization.…

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  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Purchase
Canned Responses

Canned Responses

2 years ago Comments Off on Canned Responses

Are you tired of answering the same thing oven and over? Asking for the same information with every new ticket, pointing out the FAQ... With the Canned Response addon, reduce the time you spend on each ticket by answering in one click. Once installed, the addon will add a new…

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  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Purchase
Awesome Support Facebook AI Chat Bot (Early Release)

Awesome Support Facebook AI Chat Bot (Early Release)

3 years ago Comments Off on Awesome Support Facebook AI Chat Bot (Early Release)

Infuse some Machine Learning and Artificial Intelligence into your Facebook communications!  Send smart automatic responses directly from your support system to your Facebook Page messenger users, even when your agents are not present.  Optionally powered by Google's FREE artificial intelligence cloud, API.ai, you can take your Facebook Messenger communications to…

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  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Purchase
Smart Agent Assignment (Early Release)

Smart Agent Assignment (Early Release)

1 year ago Comments Off on Smart Agent Assignment (Early Release)

Do you have multiple support agents in multiple departments or that each specialize in supporting a subset of your products?  If so, then this extension is tailor-made for you!  It allows you to select from 5 different algorithms to intelligently route incoming tickets to the proper support department or personnel.…

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  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Purchase
Time Tracking and Invoicing (Early Release)

Time Tracking and Invoicing (Early Release)

16 years ago Comments Off on Time Tracking and Invoicing (Early Release)

Do you routinely bill or invoice your customers for the time spent on a ticket?  If so, you need our Time Tracking and Invoicing add-on. There is no other WordPress Helpdesk and Support plugin that offers such a high level of features, functions, flexibility and tight integration with a time-and-billing…

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  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Purchase