All tasks associated with a ticket will show up in a new TASKS tab at the top of the agent ticket screen. The number on the tab shows the number of incomplete tasks in the list. Clicking on the Tab will reveal the Task List: On the tasks tab there are two buttons: Add...
Once you have Created a Task List Template, you can set it up to automatically copy the tasks to a new ticket. To do this, you need to associate the template with one or more attributes that will be used on the ticket form. As described in the overview, you can...
The Task and Todos plugin is best suited when you have a structured set of tasks that must be completed in a particular order. You can create a task list and have it automatically or manually attached to a ticket. For example, you can create a task list that an...
The Tasks and Todos add-on for Awesome Support allows for the creation of one ore more structured task lists that can automatically be inserted into a ticket. A structured task list is simply called a Task List Template. A single template can be inserted into more...
Prerequisites Before you attempt to install the Tasks and Todos add-on please make sure that your system meets the following conditions: WordPress Version 4.8 or later Awesome Support Version 5.8.1 or later PHP 5.6 or later Installation Steps Most of our add-ons uses...
In each documentation item you can set up a SECTION, CHAPTER and PRODUCT. Where do these appear on the front-end screen that the user sees? In the image above the numbered items correspond to documentation components as follows: Product Chapter Documentation Item...
The Power-pack add-on has a feature that restricts agents to certain tickets using a SECURITY PROFILE. The admin can use these security profiles to restrict access to the data used in reports as well. However, the restriction only applies to DEPARTMENTS that are...
Connecting WordPress to your email server can sometimes be a frustrating experience because of the different moving parts involved. Between WordPress, Ports, Protocols, Spam Checkers, Cron processing and the various security measure put in place by certain email...
Sometimes, there are too many companies for an administrator to handle. In this case, you might want the end user to be able to create a company profile and add themselves to it. This is a special situation and, as such, requires that you add a special capability to...
Awesome Support includes full and partial translations for many languages. However, only MO files are shipped with the core plugin. If you would like to edit the PO files to create your own MO files you can download them using the links below. However, please note...
Client Tickets includes an OPTIONAL configuration server add-on for Awesome Support that runs on your Awesome Support server. With it you can control what custom fields are shown to each client and where on the user interface the custom field is shown. Install The...
