Using Template Tags

When setting up the contents of a ticket or ticket template, you have the ability to use replaceable template tags. With these tags, you can set up triggered tickets that are personalized for the recipient.  Below is the list of tags that you can use. For WooCommerce...

Integrating with AutomateWoo

Our integration with AutomateWoo allows to trigger new tickets based on thousands of Workflow combinations.  In order to set this up, you first need to create a Workflow in AutomateWoo that uses a custom function as part of its actions: In the image above, you can see...

Edit/Delete Triggered Tickets

Edit a Triggered Ticket Go To Triggered Tickets Locate and double-click the Triggered Ticket you would like to edit Tip: If you have a lot of items, you can search for the one you want in the search box on the upper right of the screen. Make the changes you need Click...

Creating A New Triggered Ticket

To create a new triggered ticket: Go to TRIGGERED TICKETS and click the NEW TRIGGERED TICKET button at the top of the list Enter a name and a description In the EVENT SETTINGS, select either WooCommerce or AutomateWoo for the Event Group In Event Settings, choose the...

Overview (Triggered Tickets)

Triggered Tickets allow you to create new tickets in response to certain events.  Currently, you can create tickets in response to events from: WooCommerce AutomateWoo However, depending on demand we might offer the ability to create tickets based on events from: Easy...

Installation (Triggered Tickets)

Prerequisites Before you attempt to install the Triggered Tickets add-on please make sure that your system meets the following conditions: WordPress Version 4.8 or later Awesome Support Version 5.8.1 or later PHP 5.6 or later WooCommerce (latest version) Installation...

Triggered Tickets

About The User Experience

When the user goes to fill out a ticket, the Ticket Type will be one of the first fields they are asked to select. After a selection has been made, the SUBJECT and DESCRIPTION should automatically be updated with the pre-configured values: At that point the user can...

Add, Edit and Delete Ticket Types

Install The Core List Of Ticket Types If for some reason you do not have a list of Ticket Types already installed and you would like our default list to be installed you can do so as follows: Go To TICKETS->TOOLS Click the CLEANUP tab. Click the RESET button next...

Overview (Ticket Types and Templates)

The Ticket Types add-on for the Awesome Support adds Template functionality to the Ticket Types field option (available in the free core plugin). With it, the admin can set up  text based templates or prompts for ticket subject and descriptions that varies based on...

Installation (Ticket Types and Templates)

Prerequisites Before you attempt to install the Ticket Types & Templates add-on please make sure that your system meets the following conditions: WordPress Version 4.4 or later Awesome Support Version 5.8.1 or later PHP 5.6 or later Installation Steps Most of our...

Ticket Types and Templates