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Conflicts And Issues

Conflicts And Issues

1 week ago Comments Off on Conflicts And Issues

Date Field Handling In Browsers Firefox and some other browsers (such as Internet Explorer) do not normally render a date-picker for custom fields of type Date.  Instead, they expect that the field be in the format yyyy-mm-dd.  Please make sure that your placeholder has this format in it so that…

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Hooks And Filters (E-Mail Support Add-on)

Hooks And Filters (E-Mail Support Add-on)

3 weeks ago Comments Off on Hooks And Filters (E-Mail Support Add-on)

Here are some of the more useful hooks that are available in the Email Support add-on. Action Hooks wpas_process_ticket_attachments Available in version 0.3.0 or later. This action is called when attachments are being processed.  Accepts the id of the ticket and the email attachment array. do_action('wpas_process_ticket_attachments', $parent_id, $this->email['attachment'] ); wpas_email_reply_converted…

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Complex Forms

Complex Forms

3 weeks ago Comments Off on Complex Forms

Are you looking to create a more complex ticket form - such as hiding/showing fields based on prior values?  Or do you need more than one ticket form?  Then you should consider using Gravity Forms to create your ticket forms and our Gravity Forms Add-on to map and store the data…

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Adding Your First Custom Field

Adding Your First Custom Field

3 weeks ago Comments Off on Adding Your First Custom Field

When you first install the add-on, there are no default custom fields added.  To add your first custom field to go to TICKETS->Custom Fields.  You will see a blank screen that look similar to the following: Simply click the Add Field button to add your first field.  Clicking the button…

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Custom Fields Concepts

Custom Fields Concepts

3 weeks ago Comments Off on Custom Fields Concepts

The Custom Fields add-on for Awesome Support enable regular users to easily add new fields to the ticket form.  By default the regular ticket form contains the minimum number of fields required to open a support ticket. But there are instances where collecting additional information from the end user is useful.…

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Installation (Custom Fields Add-on)

Installation (Custom Fields Add-on)

3 weeks ago Comments Off on Installation (Custom Fields Add-on)

Installation Instructions For The Custom Fields Add-on Download the file to your desktop from the links provided in your purchase receipt or from your Account screen In the WordPress Admin dashboard select Plugins->Add new You should now see a screen with the list of plugins that are installed on your system.  At…

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Tips and Tricks

Tips and Tricks

1 month ago Comments Off on Tips and Tricks

Prevent The Logged In User From Being Forced To Enter Their Email Address Most use cases involve non-logged in users.  However, there are some instances where the user might already be logged in.  In these cases, forcing the user to enter an email address in order to map to the…

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Translations

Translations

1 month ago Comments Off on Translations

The core plugin and each add-on ships with a standard POT file.  The file can then be used by many popular translation tools to create your own .PO and .MO files that render the text in the language of your choice. The core plugin has been translated into a number…

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Sample Gravity Forms

Sample Gravity Forms

2 months ago Comments Off on Sample Gravity Forms

We have created a series of very simple Gravity Form forms to help you get started.  Below are links to these forms along with how you should configure them. New Ticket Form Download Here This form consists of three fields: Subject which should be mapped to the Awesome Support Subject/Title field.…

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Form Settings

Form Settings

2 months ago Comments Off on Form Settings

When mapping a form, there is a tab called FORM SETTINGS that contain important check-boxes.  Here is what those check boxes mean: Allow Create User:  This defines whether a user is automatically created if an email address is not recognized.  This only matters if  the user is allowed to submit a…

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When Things Go Wrong

When Things Go Wrong

2 months ago Comments Off on When Things Go Wrong

One of the most common issues you will encounter is a form submission that does not turn into a ticket or a ticket reply.  There is a log file inside the Awesome Support plugin/log folder that contains log trace information for every form submission.  By downloading and examining this file…

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