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Documentation: Extensions: Custom Status

Extensions: Custom Status

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Dated: 04 Sep 2016

Installation #

Installation Instructions For The Custom Status Add-on

  • Download the file to your desktop from the links provided in your purchase receipt or from your Account screen
  • In the WordPress Admin dashboard select Plugins->Add new
  • You should now see a screen with the list of plugins that are installed on your system.  At the top left is a button labelled Upload Plugin. Click on it.
  • You should see a dialog box asking for the plugin file.  Navigate to your desktop and choose the file you downloaded in the first step of this procedure then click the Open button at the bottom of the dialog box
  • You should now be back in the main Add plugin screen with the filename filled out.  Just click the Install Now button.
  • If all goes well you will see a new screen with a link that says Activate Plugin.  Click on it.  That will complete the plugin installation process.

Troubleshooting

If you get a “directory already exists” error message, you will need to use FTP to upload the updated plugin to the folder that already exists.  Check with your hosting provider for instructions on how to use FTP to upload files.  Please make sure you “unzip” the plugin files before uploading them via FTP

 

Creating/Adding Custom Statuses #

Adding Custom Statuses

Once the extension has been installed there will be a new Status and Labels menu option under your TICKETS menu in the WordPress Admin sidebar.  To get started, click on it.

(Note: In versions prior to 1.0.4. the menu option was simpled titled Custom Status)

The initial screen will be blank.  To add a new custom status, just click on the New Status button at the top of the screen.

AS-CustomStatus-05

You will see a screen with a single field in the main area.

AS-CustomStatus-06

  • Enter the label for your custom status (Eg: “Critical” or “Level 3”).
  • Then choose a color.
  • Finally, click the Publish button on the right hand side of the screen.

Repeat until you have added all the custom statuses you need.

Note: Depending on which WordPress plugins are installed, there might be additional “metaboxes” and custom fields from other plugins in the main area.  Refer to those plugins documentation on what to do with those pieces of data.  Generally, you will do nothing.

 

Using Custom Statuses #

Using Custom Statuses

Once you have installed the Awesome Support Custom Status Extension and added a few custom statuses, using those statuses is very easy.  The new statuses will appear where the standard three statuses usually appear – see image below:

AS-CustomStatus-03

Simply click the Current Status dropidown and select any one of your new statuses.

Known Conflicts And Limitations #

Limitations

Under certain circumstances the maximum number of characters in a Custom Status is 20.  If you find that your ticket is not saving the status you’ve chosen, please reduce the length of your custom status.

Known Conflicts

Version 1.x might conflict with the following:

  • Admin Columns Pro
  • Admin Menu Sorter

 

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