Articles
E-mail notifications are a key feature of Awesome Support. There is no point in having a support system that doesn’t notify agents when a new ticket is created, or that doesn’t notify users that a new reply is available. Of course, Awesome Support has a built-in e-mail notification system. The plugin can send out e-mail notifications […]
We’ve been asked quite a few times now by potential translators if they could get free addons in exchange for their translation work. First of all, if you’re one of these users, let me thank you for offering your help. We appreciate very much translations made by all our users around the globe. However, after […]
Almost every week, we receive a request to add a new column to the admin tickets list screen. Ticket ID, client name, filterable support staff… Even I think the list view is not that great. For that reason, we want to redesign this screen, and we’d love to have your feedback and opinions on it. After […]
Finally, after lots of coding, Awesome Support version 3.2 is out. This new version brings a lot of changes. Bugfixes, improvements, optimizations… We’ve added a number of feature requests. Here is a quick overview of the major changes. Powerful Custom Fields The custom fields module has been completely rewritten to make it even more powerful […]
Awesome Support used to be distributed through CodeCanyon. Up until version 2.1.4 it was the only option you had to purchase the plugin. For several reasons, we have decided to distribute the plugin for free starting from version 3. However, if you purchased it from CodeCanyon before that, there was no way to update to the […]
Today, Awesome Support turns 2. It’s been a long journey since version 1.0 and so many things have changed. The plugin was initially developed for our internal use at ThemeAvenue. After the development was completed we decided to try our luck on CodeCanyon, and it turned out there was a lot more demand than we […]
It’s been a couple of month now that we’ve re-launched Awesome Support. Rewriting the plugin was a lot of work. After version 3 was published, we have been working hard on refining it and fixing bugs. We’re quite happy with how the plugin works now but there is still a lot of work to achieve our vision […]
Version 3.1.5, even though a minor release, brings a lot of bugfixes and a few improvements. We’ve tried to fix most of the bugs that were reported by users and we’re quite proud to say that there is no more issues tagged as bug in the GitHub repo. All that’s left is enhancements. We now have […]
One of the reasons we decided to re-code Awesome Support from the ground up is because we didn’t have enough time to improve it. With all the customer support, plus the file structure that wasn’t designed to be so much extendable it really became a problem with version 2. Harder, Better, Faster, Stronger When we […]
After month of hard work, we are finally releasing the first beta version of Awesome Support 3. It’s been a (very) long journey for us to get here and we’re really excited about what we’ve done with the plugin. We know what users like and what they don’t on version 2 thanks to the precious […]