Articles
We have had many requests to allow “guests” to create support tickets. Today we are happy to announce a new add-on for Awesome Support that provides this functionality. This new add-on is called GUEST TICKETS. It permits users who are not registered on your support site to create a new ticket without having to create […]
For many companies the security of customer’s data has moved to the top of their list of priorities. In order to assist with this we’ve released a new add-on called “Private Credentials”. Frankly, we believe its the most important extension we’ve released in years and has real financial implications for your business operations. What It Does This […]
Its been a while since we’ve introduced a new extension with deep functionality. That changes today. Check out our new Satisfaction Survey Add-on. This add-on fills in a critical gap that closes the circle in the customer service process – getting feedback on the performance of agents. This feature has been one of the top five […]