Documentation

Create beautiful documentation for your end user - and use its automatic live search to reduce the number of support tickets you get.

The Awesome Support Documentation add-on fills a critical piece of your support infrastructure – end-user documentation that your users will love.  And a tool that your agents can use directly inside of a ticket reply – without constantly switching browser tabs or applications.

With this add-on you can:

  • Create documentation for multiple products
  • Create extensive documentation that include multiple chapters and sections
  • Create separate or alternative documentation for each version of your product
  • Present a very functional user interface to the end user
  • Integrate documentation in the agent reply dashboard
  • Integrate documentation in the automatic search function when the user fills out a topic for a new ticket (coming soon)
  • Customize colors, fonts, logos etc so that they match your current brand
  • Create documentation on the fly – as you reply to a ticket

A Beautiful Default Documentation Experience

As soon as you fill out your first documentation item you will be able to present a beautiful, very functional documentation site to your user – all with a minimum of fuss.

Desktop View

 

Responsive/Mobile View


Integrate With The Agent Reply Area

If you’re familiar with our FAQ add-on you already know how this works.  Agents can search documentation or pick from a drop-down list of topics – then automatically insert a customized message with a link to that documentation item.  This saves your agent a lot of time – no more switching tabs to a different software product just to copy and paste links to your documentation.

Extensive Configuration Options

Multiple pages of options allow you to control every aspect of the documentation experience – check out the gallery images below:

Feedback

Admins can choose to offer a quick feed-back option using THUMBS UP / THUMBS DOWN images with customized color options.  Statistics are kept for each document and can be sorted so that the highest/lowest are at the top/bottom of the documentation list.

Social Sharing

Turn on/off social sharing options via Facebook, Email, Linked in, Twitter and Email.  The admin can control the location of the sharing icons as well as the color and choose from two shapes (round, rectangle)

View Counts

  • Keep a count of how often a document is viewed
  • Sort by the view count in the main document list to get an idea of which documents are the most popular

Search

As you would expect, you can search directly inside any documentation item using a search option at the bottom of every document:

Search results are shown in a pop-up lightbox:

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart

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Basic System Requirements

  • WordPress Version 4.9 or later
  • Awesome Support Version 5.8.0 or later
  • PHP 7.1 (7.3 or later recommended)

Additional Requirements

There are no additional requirements for this item.

Documentation

Purchase options

  • Billed yearly until cancelled

  • Billed yearly until cancelled

  • Billed yearly until cancelled

Add to Cart

RELATED ITEMS

The items below are great complements to this product!


 

Recurring Subscription Notification

The pricing for this (and most other add-ons) is set as a subscription by default. However, you are free to cancel the recurring subscription at any time – you will still be entitled to the one year of free updates and support from the time of your last payment. The software will generally continue to work without additional payments. However, you should be aware that, as with all software, a future update of any of WordPress / Awesome Support Free Core could include a breaking change. At that time, if you are not on a subscription plan, you will need to purchase a new license to obtain the compatibility updates necessary for the product to continue to work.

To cancel your subscription:

  • Credit card or stripe users- just go to your MY ACCOUNT page on our website.
  • Paypal users - cancel from directly inside your Paypal account.

This notice does not apply to service products such as custom programming or to free plugins.

Changelog

New: Now requires Awesome Support version 5.8.0 or later.

4.6.0

  • New: Requires Awesome Support 5.8.0 or later
  • Tweak: For icon changes related to AS 5.8.0

4.5.1

  • Tweak: Use Awesome Support session object instead of php session object
  • Fix: Sometimes product did not exist for a document which resulted in an 'invalid name' error when attempting to reference an empty wp_term_object.

4.5.0

  • New: Search function that restricts just to documentation items
  • New: Sharing options to facebook, email etc.
  • New: View counts
  • New: Thumbs up / Thumbs down options

4.0.0

  • New: Requires Awesome Support 5.0.0 or later
  • New: Updates to support 5.0.0 UI changes
  • New: Added option to show the product name in live search results - useful when there are multiple products in use
  • New: Added a couple of classes to the theme file that can be used on individual images when writing/creating documentation items.
  • New: Added options to control which roles can see the QUICK DOCUMENTATION LINKS tab
  • Fix: Eliminate a PHP warning involving unserializing options

3.0.3

  • New: Add option to show/not show top bar on front-end when admin is logged in.
  • Fix: Option to show/not show top bar on front-end when user is logged in now works.

3.0.2

  • New: Support new tabs in reply area for Awesome Support Core 4.1.0
  • Fix: Added some missing translation calls

3.0.1

  • Tweak: Live Search Enabled
  • Tweak: Added translation strings catalog
  • Tweak: Internal code documentation and styling
  • Fix: Sections now sort properly on front end.

3.0.0

  • New: Major new feature - Front-end template based on Ansible Template.

2.0.5

  • New: Added versions taxonomy

2.0.4

  • Tweak: Added EDD item ID
  • New: Min PHP version to 5.6
  • New: Min AS version to 3.3
  • Fix: Incorrect function name callback for ajax
  • Fix: AS_DOC_PATH is invalid variable.

2.0.3

  • New: Added a REPLY & DOC button to the admin ticket detail screen.

2.0.2

  • New: Live search on the front end

2.0.1

  • New: Settings pages added (though not all settings are working right now)
  • New: Quick Reply option added to ticket reply area
  • New: Auto install defaults when plugin is first activated
  • New: Changed name to Documentation & Knowledgebase
  • New: Removed dependency on FAQ add-on

2.0.0

  • New: Added fields for chapter, section and categories.
  • New: Added sorting by ORDER field in list
  • New: Added product to the list screen
  • Fix: Updated menu string from "documentations" to "documentation"
  • Fix: Some translation issues
  • Fix: Force use of HTTPS when FORCE_SSL_ADMIN is set to true

0.1.0

Initial Release