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Filter: Productivity

Gravity Forms

Gravity Forms

3 months ago Comments Off on Gravity Forms

The Gravity Forms add-on for Awesome Support allows you to create just about any version of a new ticket screen or reply screen that you can imagine.  You can then submit all or a portion of the data back to a new or existing Awesome Support ticket! The best way…

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Custom Fields

Custom Fields

4 months ago Comments Off on Custom Fields

The Custom Fields add-on for Awesome Support enable regular users to easily add new fields to the ticket form. By default the regular ticket form contains the minimum number of fields required to open a support ticket. But there are instances where collecting additional information from the end user is…

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Auto Close

Auto Close

4 months ago Comments Off on Auto Close

Do you need a way to manage tickets that have been abandoned by users?  How many times have you had to go through your ticket list to manually close out tickets that a user has not bothered to respond to? This plugin can help.  It allows you to automatically create…

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Awesome Support Report Widgets

Awesome Support Report Widgets

4 months ago Comments Off on Awesome Support Report Widgets

Successful businesses run on data.  So how would you like to see an immediate data snapshot of your support operations as soon as you log into your WordPress administration area?  With this add-on you can get that snapshot!  Take a look at the wealth of data you can access as…

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Smart Agent Assignment (2.0.1-RC05)

Smart Agent Assignment (2.0.1-RC05)

5 months ago Comments Off on Smart Agent Assignment (2.0.1-RC05)

Do you have multiple support agents in multiple departments or that each specialize in supporting a subset of your products?  If so, then this extension is tailor-made for you!  It allows you to select from 5 different algorithms to intelligently route incoming tickets to the proper support department or personnel.…

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Custom Status

Custom Status

6 months ago Comment!

Need more than the three default statuses?  Maybe you need to tag certain tickets for "Development" or  move them to certain support levels such as "Level 1" and "Level 2".  With the Custom Status addon you can create the perfect set of ticket statuses for your organization. Unlimited Statuses Create…

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FAQ

FAQ

1 year ago Comment!

Tired of answering the same questions over and over? With the FAQ addon, you can easily create Frequently Asked Questions in one click from any ticket. Creating FAQs There are currently 3 ways of creating a new FAQ: Manually adding the FAQ through the admin, classic By selecting an agent…

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E-Mail Support

E-Mail Support

2 years ago Comments Off on E-Mail Support

Tired of logging in to your support site every time a client answers a ticket? With the e-mail support add-on you can reply directly by e-mail!  Users can even create a new ticket and account by simply sending an email to your designated support address! Whenever something happens on your…

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Private Notes

Private Notes

2 years ago Comments Off on Private Notes

Wanna add a note to yourself? You need to transfer a ticket to a colleague and want to give him/her some background? With the Private Notes addon you are able to add as many notes as you want to a ticket, and the client will never see them. Private notes…

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Canned Responses

Canned Responses

2 years ago Comments Off on Canned Responses

Are you tired of answering the same thing oven and over? Asking for the same information with every new ticket, pointing out the FAQ... With the Canned Response addon, reduce the time you spend on each ticket by answering in one click. Once installed, the addon will add a new…

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