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Filter: Productivity

Gravity Forms

Gravity Forms

8 months ago Comments Off on Gravity Forms

The Gravity Forms add-on for Awesome Support allows you to create just about any version of a new ticket screen or reply screen that you can imagine.  You can then submit all or a portion of the data back to a new or existing Awesome Support ticket! The best way…

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Custom Fields

Custom Fields

8 months ago Comments Off on Custom Fields

The Custom Fields add-on for Awesome Support enable regular users to easily add new fields to the ticket form. By default the regular ticket form contains the minimum number of fields required to open a support ticket. But there are instances where collecting additional information from the end user is…

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E-Mail Support

E-Mail Support

8 months ago Comments Off on E-Mail Support

Tired of logging in to your support site every time a client answers a ticket? With the e-mail support add-on you can reply directly by e-mail!  Users can even create a new ticket and account by simply sending an email to your designated support address! Whenever something happens on your…

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Auto Close

Auto Close

8 months ago Comments Off on Auto Close

Do you need a way to manage tickets that have been abandoned by users?  How many times have you had to go through your ticket list to manually close out tickets that a user has not bothered to respond to? This plugin can help.  It allows you to automatically create…

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Report Widgets

Report Widgets

8 months ago Comments Off on Report Widgets

Successful businesses run on data.  So how would you like to see an immediate data snapshot of your support operations as soon as you log into your WordPress administration area?  With this add-on you can get that snapshot!  Take a look at the wealth of data you can access when…

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Smart Agent Assignment (2.0.1-RC05)

Smart Agent Assignment (2.0.1-RC05)

9 months ago Comments Off on Smart Agent Assignment (2.0.1-RC05)

Do you have multiple support agents in multiple departments or that each specialize in supporting a subset of your products?  If so, then this extension is tailor-made for you!  It allows you to select from 5 different algorithms to intelligently route incoming tickets to the proper support department or personnel.…

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Power-pack (Productivity)

Power-pack (Productivity)

9 months ago Comments Off on Power-pack (Productivity)

Help your agents track and close tickets even faster!  Increase your agent's productivity and reduce your average cost per ticket closed with this add-on that includes a variety of tweaks and functions to help your agents track and close tickets faster than ever!  The easier you make it for agents…

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Custom Status And Labels

Custom Status And Labels

10 months ago Comment!

Need more than the three default statuses?   Maybe you need to tag and label certain tickets for "Development" or  move them to certain support levels such as "Level 1" and "Level 2".  With the Custom Status addon you can create the perfect set of ticket labels for your organization.…

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Public Tickets

Public Tickets

10 months ago Comments Off on Public Tickets

Have you ever wanted to use your tickets as a knowledge base that your users can search for answers?  Now you can! A public searchable archive of your old tickets can reduce the number of tickets you get as many customers are already conditioned to search for information before sending…

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FAQ

FAQ

1 year ago Comment!

Tired of answering the same questions over and over? With the FAQ addon, you can easily create Frequently Asked Questions in one click from any ticket. Creating FAQs There are currently 3 ways of creating a new FAQ: Manually adding the FAQ through the admin, classic By selecting an agent…

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Custom FAQ

Custom FAQ

2 years ago Comments Off on Custom FAQ

Use this add-on to integrate your existing WordPress based FAQ database into Awesome Support.  With this extension you can: Specify an existing Custom Post Type as your primary FAQ data source Create new custom FAQ on the fly directly into your existing FAQ data source (as you're responding to tickets…

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Private Notes

Private Notes

2 years ago Comments Off on Private Notes

Wanna add a note to yourself? You need to transfer a ticket to a colleague and want to give him/her some background? With the Private Notes addon you are able to add as many notes as you want to a ticket, and the client will never see them. Private notes…

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