Overview
The Productivity Add-on For the Awesome Support Help-desk WordPress plugin contains a number of functions to help agents and administrators be more efficient when handling tickets daily. The add-on includes the following functions:
- Ticket Lock: Prevents users from re-opening a ticket that has been marked has been locked.
- Ticket Merge: Merge the current ticket into an existing ticket
- New Navigation Options: Add NEXT and PREVIOUS links to the ticket metaboxes
- Attachments: Allow emails notifications and alerts to contain attachments
- Template tags: Includes new template tags for custom fields – you can now include custom field data in the body of your email notifications!
- Private support notes for agents
- Shared customer support notes
- Personal todo lists for agents
- Custom labels for certain fields
- Agent signatures
- Registration form Captcha
- Save ticket list filters
- much more…over 50+ new functions are added to the free core Awesome Support WordPress Helpdesk plugin!
More Topics In Productivity Powerpack
- Productivity
- Installation (Powerpack)
- Security Profiles for Agents
- Ticket Lock
- Ticket Merge (Single Ticket)
- Ticket Split / Ticket Duplicate
- Ticket Merge (Multiple Tickets)
- New Email Templates For Ticket Merging
- Additional Navigation
- ATTACHMENTS Template Tag For Outgoing Emails
- Custom Fields Template Tags For Outgoing Emails
- Full Ticket Template Tag For Outgoing Emails
- Support Notes For Customer/Client
- Personal Notes For Agents
- Personal Todo Lists For Agents
- Set Content Before the SUBMIT Button (On the Front-end)
- Set Content Before the SUBJECT Field (On the Front-end)
- Set Default Content For SUBJECT and DESCRIPTION Field (On the Front-end)
- Change Label Text
- Agent Signatures
- Click-To-View Email Template Tag
- Click-To-Close Email Template Tag
- Multiple E-mail Addresses For Tickets, End-Users And Agents
- Invisible Captcha
- Save Ticket List Filters
- Custom CSS For Awesome Support Pages
- Bulk Edit Functions
- Useful Misc Functions
Search